Effective Date: October 2025
Company Name: Tech Team Solutions (Pty) Ltd
Registration Number: 2013/178971/07
Address: The Blyde Riverwalk Estate, Unit 485 Block 43, Willow Park Manor, Pretoria, 0054
Email: sales@techteamsolutions.co.za
Telephone: 012 770 2060
1. Delivery Options
Tech Team Solutions (Pty) Ltd offers reliable and efficient delivery services across South Africa. All orders are processed and shipped from our distribution partners or suppliers depending on stock availability.
Delivery options include:
- Standard Delivery: 3–7 business days within major cities.
- Outlying Areas: 5–10 business days depending on location.
- Express Delivery: Available on selected items and subject to additional costs.
2. Order Processing
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with your tracking details once your order has been dispatched.
3. Shipping Fees
Shipping costs are calculated at checkout based on your delivery address, package weight, and dimensions.
- Free delivery may apply for orders exceeding a specified amount (as advertised on our website).
- Additional charges may apply for large, heavy, or bulky items.
4. Tracking Your Order
Once dispatched, you will receive an email or SMS notification containing your tracking number and courier details. You can use this information to track your parcel online.
5. Delivery Times
While we strive to meet all delivery timeframes, please note that delays may occur due to factors beyond our control such as:
- Courier delays
- Weather conditions
- Stock availability or supplier delays
We will notify you promptly should any such delay occur.
6. Delivery Address
Please ensure that your shipping address is accurate and complete. Tech Team Solutions will not be held responsible for lost or delayed orders due to incorrect or incomplete address details provided by the customer.
7. Undeliverable Packages
If a package is returned to us due to failed delivery attempts or incorrect address information, the customer will be contacted to arrange re-delivery at their own cost.
8. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery via email at sales@techteamsolutions.co.za.
We will investigate and provide a suitable resolution which may include replacement, exchange, or refund according to our Returns Policy.
9. International Shipping
At this stage, Tech Team Solutions (Pty) Ltd only ships within South Africa. International shipping options will be announced once available.
10. Contact Us
For any questions or assistance regarding shipping or delivery, please contact our support team:
📧 sales@techteamsolutions.co.za
📞 012 770 2060