Tech Team Solutions (Pty) Ltd
Registration No: 2013/178971/07
Address: The Blyde Riverwalk Estate, Unit 485 Block 43, Willow Park Manor, Pretoria, 0054
Email: sales@techteamsolutions.co.za
Telephone: 012 770 2060
Last Updated: October 2025
1. Introduction
Tech Team Solutions (Pty) Ltd (“Tech Team Solutions”, “we”, “us”, or “our”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our online store, or engage with our products and services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect and process the following categories of personal information:
2.1 Personal Information
- Full name
- Contact details (email address, phone number, billing and delivery address)
- Company name (where applicable)
- Identification or business registration details (if required for transactions)
2.2 Payment Information
- Payment method details (processed securely via third-party payment gateways; we do not store card details)
2.3 Technical Information
- IP address
- Browser type and version
- Device information
- Usage data (pages visited, time spent, and navigation patterns)
2.4 Communication Data
- Information from emails, enquiries, or support requests
3. How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfil orders placed through our online store
- To communicate with you regarding orders, products, and services
- To improve our website, user experience, and service delivery
- To comply with legal and regulatory requirements
- To send marketing or promotional materials (only if you have consented)
4. Sharing of Personal Information
We do not sell, rent, or trade your personal information.
However, we may share information with:
- Service Providers: such as couriers, payment processors, and IT support teams
- Regulatory Authorities: where required by law
- Business Partners: only when necessary to deliver a product or service you requested
All third parties are required to respect the confidentiality and security of your personal data and to use it only for lawful purposes.
5. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, loss, misuse, or alteration.
All payment transactions are encrypted and handled by secure third-party payment providers.
6. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law or for legitimate business purposes.
7. Your Rights (Under POPIA)
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to the processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator (South Africa) if you believe your data has been mishandled
Contact for the Information Regulator:
Email: complaints.IR@justice.gov.za
Website: https://www.justice.gov.za/inforeg/
8. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content.
You can control or delete cookies through your browser settings, but some features of our website may not function properly without them.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites, and we encourage users to review their privacy policies before providing personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with the updated “Last Updated” date.
We encourage you to review it periodically.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
📧 sales@techteamsolutions.co.za
📞 012 770 2060
🏢 The Blyde Riverwalk Estate, Unit 485 Block 43, Willow Park Manor, Pretoria, 0054