Empowering growth through technology
At Tech Team Solutions, we’re committed to providing top-notch support to our customers. Whether you have questions about our IT services, need assistance with a product purchase, or are looking for troubleshooting help, we’re here to ensure your experience is smooth and stress-free.
Frequently Asked Questions
What payment methods do you accept?
A: We accept a variety of payment options, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers.
How can I track my order?
A: Once your order is processed, you will receive a tracking number via email. You can use this to track your shipment on our Order Tracking page.
What is your return policy?
A: If you are not satisfied with your purchase, we offer a hassle-free return policy. Visit our Returns & Refunds page for more details.
How do I get technical support for my IT services?
A: For technical support, you can contact our helpdesk at [Phone number] or email us at [Support email]. You can also submit a ticket through our Support Portal.
Contact Support
Need more help? Our dedicated support team is available to assist you with any inquiries or technical issues.
- Email Support: For general inquiries or technical issues, reach us at support@techteamsolutions.co.za
- Phone Support: Call us at [Support phone number] from [Support hours, e.g., 9 AM – 6 PM, Mon-Fri].
- Live Chat: Chat with a support agent directly through our Live Chat available on our website from [Chat hours, e.g., 9 AM – 6 PM, Mon-Fri].
- Submit a Support Ticket: Log into your account and submit a support request through our Support Portal.
Product Support
If you’re facing issues with any product purchased from our online store, we offer the following support options:
- Troubleshooting Guides: Access step-by-step troubleshooting articles in our Product Support section for hardware and software.
- Driver & Software Downloads: Download the latest drivers and software for your products from our Downloads page.
- Warranty Claims: If your product is under warranty, learn more about how to make a warranty claim on our Warranty Services page.
IT Services Support
For businesses using our IT services, we offer:
- Remote Support: We can remotely access your systems to provide real-time troubleshooting and issue resolution. Visit Remote Support to learn more.
- On-Site Support: If needed, we can dispatch a technician to your location. Please contact us to schedule a visit.
- Service Level Agreements (SLAs): Our SLA clients enjoy priority support, with guaranteed response times and 24/7 availability. Learn more on our SLA Page.
Shipping fee
At flat rate of R150 Across the country
Money Back guarantee
Send Within 10 Days.
cancellation
14 days of Return of stock while cancellation can be made anytime
24/7 Customer Service
Call Us 24/7 At 012 770 2060